The Road To Outstanding
Helen Sanderson - Is The Future Of Care Self-Managed Teams?

Helen Sanderson - Is The Future Of Care Self-Managed Teams?

May 17, 2019

Today's interview is with Helen Sanderson, the founder of Wellbeing Teams. Her approach to home care may be radically different to anything you've ever heard, and that's why she's winning all kinds of awards and recently gained the Outstanding rating in her first CQC inspection.

The ideas that Helen shares in her interview do not just apply to home care. No matter what type of service you are in, you will find something to take away from this episode. 

We discuss her difficult registration process, what makes Wellbeing Teams different, the inspection itself and what the plans for the future are. Helen also shares a lot of book recommendations which are all linked below.

I have a feeling you'll be listening to this episode twice!

LINKS

Follow Helen on Twitter here

Connect with Helen on LinkedIn here

Find out more about Wellbeing Teams here

Helen references Buurtzorg, a Dutch model of care which you can read about here

We talk about Slack, the collaboration hub for work which you can find here

Here are the links for all of the books Helen mentions: Reinventing Organisations, Being Mortal, Dying For A Paycheck, Turn The Ship Around, How To Get Outstanding

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Mark Topps - Learning To Lead With Your Values

Mark Topps - Learning To Lead With Your Values

May 10, 2019

Today's interview is with Mark Topps, the registered manager at Little Wakering House in Essex. The home supports adults with learning difficulties and mental health needs.

In this episode we discuss how you never stop learning, and how Mark has managed to fit in lots of leadership training, inspired by the poor leadership he witnessed at the start of his journey in care. He also shares his tips on managing work life balance for his team.

Mark is also responsible for leading a petition which hit the headlines last Christmas, after Iceland's advert featuring an orangutan was banned for being deemed political. Mark shares why this struck a chord with him and what happened after he decided to do something about it.

LINKS

Follow Mark on Twitter here

Little Wakering House website is here

Watch the Iceland Christmas advert here

and article about the ban is here

Mark mentions the training he did with My Home Life and their website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Charles Armitage - Effectively Fill Shifts Without Agency

Charles Armitage - Effectively Fill Shifts Without Agency

May 3, 2019

My guest today is former doctor and current CEO and co-founder of Florence, a marketplace for carers and nurses to find shifts whilst cutting out agencies. Charles saw the inefficiencies in the current healthcare staffing models whilst working as a doctor and decided to do something about it.

On the show we talk about how Florence works and whether it helps or contributes to the current staffing issues in care today, and we also talk more about technology in general as well as the future of care. Charles had some new ideas we've never discussed before which were all pretty positive about how the care sector might change in the next 50 years. I was excited to hear his fresh take on it.

LINKS

Find the Florence website here

Follow Florence on Twitter here and on LinkedIn here

We talk about Task Rabbit - the handyman service which you can find here

Getting Things Done - the book Charles talks about is available here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

David Williams - How To Make Intergenerational Activities Meaningful

David Williams - How To Make Intergenerational Activities Meaningful

April 26, 2019

A really packed and exciting episode with David Williams, the CEO of St Monica Trust in Bristol, who shares how they came to be involved with the Channel 4 series "Old People's Home For 4 Year Olds" and we talk all about how to make intergenerational activities meaningful and consistent.

While I had a CEO on the show I really wanted to find out more about David's own journey in care too and the important lessons he'd learned along the way.

David tells some fantastic stories, shares so much advice and really was a gem to interview.

LINKS

Watch Old People's Home For 4 Year Olds here

The St Monica Trust Guide To Intergenerational Activities is here

The documentary Happy which I mention is here

St Monica Trust website is here

Follow St Monica Trust on Twitter here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Sara Hornsey - How A Flat Hierarchy Delivers Outstanding Mental Health Care

Sara Hornsey - How A Flat Hierarchy Delivers Outstanding Mental Health Care

April 19, 2019

Today I'm joined by Sara Hornsey, a registered manager who supports adults with mental health illnesses. We talk about the stigma around mental health and how every day really is different in her home. 

Sara also discusses LGBT training and the challenge trying to do end of life training in a non-elderly home. She also shares the steps she took to get that outstanding rating from CQC just a few months ago.

As a long time listener it was great to finally have Sara on the show.

LINKS

Follow Sara on Twitter here 

Follow Albany House on Facebook here

Find the Albany House CQC report here

Another great article on Albany House here

Sara talked about Issac Theophilos and how his book "How To Get Outstanding" helped her realise she was meeting the CQC criteria for outstanding. Follow Issac on Twitter here, Listen to his episode on the podcast here and buy his book here.

Sara also talks about 6 Steps End Of Life Training and you can find more information about it here.

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Jodie Sinclair - Making Plans For A Post-Brexit Care Sector

Jodie Sinclair - Making Plans For A Post-Brexit Care Sector

April 12, 2019

It's important to point out that we do not focus the entire interview on Brexit! But with Brexit plans changing on a near-daily basis I felt it was an important topic to cover, and this episode was recorded the week of 8th April 2019 before the Brexit delay until October had been announced.

My guest is Jodie Sinclair, partner at Bevan Brittan, and we discuss typical reasons a care company might need to speak with a lawyer, why it's better to engage with them sooner rather than later, and around the challenges care faces and is likely to face in the coming year.

I was keen to hear about the differences Jodie had seen in outstanding rated companies and her thoughts on how wellbeing can support better outcomes for the care worker, company and client.

LINKS

Follow Jodie on Twitter here

Connect with Jodie on LinkedIn here

The Bevan Brittan website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Isabel Ngwenya - Home Care Worker Of The Year

Isabel Ngwenya - Home Care Worker Of The Year

April 5, 2019

I'm delighted to be joined by Isabel Ngwenya who works for Shine Partnerships in London. Isabel supports forensic mental health clients and works as a home care worker and induction support for the company.

Isabel works in a what can be a challenging environment so I was interested to find out what support she gives to clients and how she helps new care workers settle into their roles. 

Isabel also credits her company with supporting her when she was diagnosed with Rheumatoid Arthritis so I wanted to hear about how they'd done that. 

At the time of recording Isabel had just won the regional final for home care worker at the Great British Care Awards, but since recording she went on to win the National award too!

LINKS

The Shine Partnership website is here

The Skills For Care Induction information is here 

Follow Shine Partnerships on Twitter here

More about the Great British Care Awards here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Bhavna Keane Rao - Going Back To Basics When Times Are Tough

Bhavna Keane Rao - Going Back To Basics When Times Are Tough

March 29, 2019

This week I have Bhavna Keane Rao from BKR Care Consultancy talking about going to back to basics when times are tough, but also the differences she sees in outstanding rated companies - and she should know, she has clients all over the country!

Bhavna's experience working for CQC gave her the foundation to start her company when she realised she wanted to truly make a difference and help care providers who had lost their way. As she says "no one wakes up wanting to be a poor provider, they drift into it" and this is a great episode for anyone who wants to address some key issues in their company in order to change.

Bhavna also shares two of her key messages - The Golden Thread and the Hot Potato. You'll have to listen to find out more!

LINKS

The BKR Care Consultancy website is here

Find Bhavna on LinkedIn here

BKR are on Twitter here

I also mention a previous episode on end of life care with Clare Henry which you can listen to here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

 

Helen McGowen - From Long-Time Nurse To Outstanding Manager

Helen McGowen - From Long-Time Nurse To Outstanding Manager

March 22, 2019

Series 5 is being kicked off by Helen McGowen who is the Home Manager of Dearnevale, an Exemplar Care Home rated Outstanding by the CQC.

We talk about her career in the Army as a nurse, and how she transitioned to become home manager, as well as the OneCare initiative which creates specially adapted individual houses and flats for service users who do not require the wrap-around care of a home, but still require support for their nursing needs.

I really like this episode to start the series, as Helen shares some really interesting thoughts on work-life balance for staff, and how important work ethic is to achieving your goals.

LINKS

The Exemplar website is here

You can find Exemplar on Twitter here and on LinkedIn here

I also shared a lot at the start of the episode and want to link to a few of the things mentioned:

The Celebrating Women In Aged Care website is here and you can find links to all their social media and how to get involved. 

Professional Care Workers Day information is here on the NACAS website. Get the 4th September in your diary!

Matt Hancock's Twitter is here if you want to nag him about coming on the podcast (but be nice!)

The podcast episode with Dawn Hartley who recently gained CQC Outstanding in all 5 of the KLOE's is here. It's well worth a listen.

You can find more information about my upcoming book; The Care Leader's Handbook here.

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Sophie Coulthard - Why Wellbeing Can Be The Catalyst For Staff Retention

Sophie Coulthard - Why Wellbeing Can Be The Catalyst For Staff Retention

December 14, 2018

In this final episode of series four I'm sharing a talk I did at the Care Show earlier this year, on why care companies should make the wellbeing of their staff a priority in order to reduce staff turnover.

We focus so much on the wellbeing of our clients in care... isn't it time we took a look at our staff? I also share 5 simple free/low cost strategies to improving wellbeing and I've linked all the various resources below, including my wellbeing policy template.

You can watch the original talk from the Care Show here.

Thank you for all of your support for the podcast and get in touch – sophie@judgementindex.co.uk to nominate yourself or someone else to come on the show! Or tweet me @CarePodcast

LINKS

You can find out more about the Care Workers Fund here

You can find out more about Dave Ramsey and the Total Money Makeover here

You find Monzo bank here

You can find the NACAS research here and the episode with Karolina Gerlich from NACAS here

You can download my wellbeing policy template here

Some great company newsletters that give good inspiration are here: Trello

The Happiness Advantage book by Shawn Achor is here

The Slack app for team communication is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie