The Road To Outstanding
Sara Hornsey - How A Flat Hierarchy Delivers Outstanding Mental Health Care

Sara Hornsey - How A Flat Hierarchy Delivers Outstanding Mental Health Care

April 19, 2019

Today I'm joined by Sara Hornsey, a registered manager who supports adults with mental health illnesses. We talk about the stigma around mental health and how every day really is different in her home. 

Sara also discusses LGBT training and the challenge trying to do end of life training in a non-elderly home. She also shares the steps she took to get that outstanding rating from CQC just a few months ago.

As a long time listener it was great to finally have Sara on the show.

LINKS

Follow Sara on Twitter here 

Follow Albany House on Facebook here

Find the Albany House CQC report here

Another great article on Albany House here

Sara talked about Issac Theophilos and how his book "How To Get Outstanding" helped her realise she was meeting the CQC criteria for outstanding. Follow Issac on Twitter here, Listen to his episode on the podcast here and buy his book here.

Sara also talks about 6 Steps End Of Life Training and you can find more information about it here.

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Jodie Sinclair - Making Plans For A Post-Brexit Care Sector

Jodie Sinclair - Making Plans For A Post-Brexit Care Sector

April 12, 2019

It's important to point out that we do not focus the entire interview on Brexit! But with Brexit plans changing on a near-daily basis I felt it was an important topic to cover, and this episode was recorded the week of 8th April 2019 before the Brexit delay until October had been announced.

My guest is Jodie Sinclair, partner at Bevan Brittan, and we discuss typical reasons a care company might need to speak with a lawyer, why it's better to engage with them sooner rather than later, and around the challenges care faces and is likely to face in the coming year.

I was keen to hear about the differences Jodie had seen in outstanding rated companies and her thoughts on how wellbeing can support better outcomes for the care worker, company and client.

LINKS

Follow Jodie on Twitter here

Connect with Jodie on LinkedIn here

The Bevan Brittan website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Isabel Ngwenya - Home Care Worker Of The Year

Isabel Ngwenya - Home Care Worker Of The Year

April 5, 2019

I'm delighted to be joined by Isabel Ngwenya who works for Shine Partnerships in London. Isabel supports forensic mental health clients and works as a home care worker and induction support for the company.

Isabel works in a what can be a challenging environment so I was interested to find out what support she gives to clients and how she helps new care workers settle into their roles. 

Isabel also credits her company with supporting her when she was diagnosed with Rheumatoid Arthritis so I wanted to hear about how they'd done that. 

At the time of recording Isabel had just won the regional final for home care worker at the Great British Care Awards, but since recording she went on to win the National award too!

LINKS

The Shine Partnership website is here

The Skills For Care Induction information is here 

Follow Shine Partnerships on Twitter here

More about the Great British Care Awards here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Bhavna Keane Rao - Going Back To Basics When Times Are Tough

Bhavna Keane Rao - Going Back To Basics When Times Are Tough

March 29, 2019

This week I have Bhavna Keane Rao from BKR Care Consultancy talking about going to back to basics when times are tough, but also the differences she sees in outstanding rated companies - and she should know, she has clients all over the country!

Bhavna's experience working for CQC gave her the foundation to start her company when she realised she wanted to truly make a difference and help care providers who had lost their way. As she says "no one wakes up wanting to be a poor provider, they drift into it" and this is a great episode for anyone who wants to address some key issues in their company in order to change.

Bhavna also shares two of her key messages - The Golden Thread and the Hot Potato. You'll have to listen to find out more!

LINKS

The BKR Care Consultancy website is here

Find Bhavna on LinkedIn here

BKR are on Twitter here

I also mention a previous episode on end of life care with Clare Henry which you can listen to here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

 

Helen McGowen - From Long-Time Nurse To Outstanding Manager

Helen McGowen - From Long-Time Nurse To Outstanding Manager

March 22, 2019

Series 5 is being kicked off by Helen McGowen who is the Home Manager of Dearnevale, an Exemplar Care Home rated Outstanding by the CQC.

We talk about her career in the Army as a nurse, and how she transitioned to become home manager, as well as the OneCare initiative which creates specially adapted individual houses and flats for service users who do not require the wrap-around care of a home, but still require support for their nursing needs.

I really like this episode to start the series, as Helen shares some really interesting thoughts on work-life balance for staff, and how important work ethic is to achieving your goals.

LINKS

The Exemplar website is here

You can find Exemplar on Twitter here and on LinkedIn here

I also shared a lot at the start of the episode and want to link to a few of the things mentioned:

The Celebrating Women In Aged Care website is here and you can find links to all their social media and how to get involved. 

Professional Care Workers Day information is here on the NACAS website. Get the 4th September in your diary!

Matt Hancock's Twitter is here if you want to nag him about coming on the podcast (but be nice!)

The podcast episode with Dawn Hartley who recently gained CQC Outstanding in all 5 of the KLOE's is here. It's well worth a listen.

You can find more information about my upcoming book; The Care Leader's Handbook here.

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Sophie Coulthard - Why Wellbeing Can Be The Catalyst For Staff Retention

Sophie Coulthard - Why Wellbeing Can Be The Catalyst For Staff Retention

December 14, 2018

In this final episode of series four I'm sharing a talk I did at the Care Show earlier this year, on why care companies should make the wellbeing of their staff a priority in order to reduce staff turnover.

We focus so much on the wellbeing of our clients in care... isn't it time we took a look at our staff? I also share 5 simple free/low cost strategies to improving wellbeing and I've linked all the various resources below, including my wellbeing policy template.

You can watch the original talk from the Care Show here.

Thank you for all of your support for the podcast and get in touch – sophie@judgementindex.co.uk to nominate yourself or someone else to come on the show! Or tweet me @CarePodcast

LINKS

You can find out more about the Care Workers Fund here

You can find out more about Dave Ramsey and the Total Money Makeover here

You find Monzo bank here

You can find the NACAS research here and the episode with Karolina Gerlich from NACAS here

You can download my wellbeing policy template here

Some great company newsletters that give good inspiration are here: Trello

The Happiness Advantage book by Shawn Achor is here

The Slack app for team communication is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Meadowvale Homecare - Building A Dementia Friendly Community And Winning Awards Along The Way

Meadowvale Homecare - Building A Dementia Friendly Community And Winning Awards Along The Way

December 7, 2018

Lisa Lonsdale and Linda McPartland are from Meadowvale Homecare, Lisa is the registered manager and Linda is a care professional. It was great to hear both of their journeys in care and the great initiatives they are both involved in at Meadowvale.

We talk about overcoming confidence issues, the different services they provide, becoming dementia friendly (and getting the whole community involved) and what happened when Linda won "Carer of the year".

This is a really fun, packed episode with lots of chatting and laughter, but some really good tips shared.

LINKS

The Meadowvale Homecare website is here

You can find Meadowvale on Facebook here

The Dementia Friends website is here

The Great British Care Awards website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

 

 

Kate Pascual - The Journey To Digital With Quinton House

Kate Pascual - The Journey To Digital With Quinton House

November 30, 2018

Kate Pascual is the deputy manager at Quinton House in Stratford Upon Avon and was part of the team that led their journey to digital care planning around a year ago.

I saw Kate host a digital workshop at a care event and thought it would be great to hear about this from the care home's perspective, and hear about the challenges on their journey, and what the benefits have been. People on the workshop had a lot of questions, and I tried to remember as many as possible to ask Kate.

Whilst Kate talks specifically about the digital care planning solution they use at Quinton House, there's a lot of advice and tips for anyone looking to go digital.

LINKS

Quinton House website is here

You can find Quinton House on Facebook here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Claire Henry - Why End Of Life Conversations Are So Important

Claire Henry - Why End Of Life Conversations Are So Important

November 23, 2018

End of life. Death. Dying. Don't think that means this episode is going to be depressing. I saw Claire Henry MBE speak at an event recently and was struck at how engaging and occasionally humorous she made the topic.

Claire has a nursing background, is the Director of Improvement and Transformation at Hospice UK and has worked in palliative and end of life care for many years.

In this episode we discuss why it's important to have conversations about death while we are still healthy and how we only get one chance to get end of life care right.

LINKS

Follow Claire on Twitter here, Hospice UK here and Dying Matters here

Hospice UK website is here and Dying Matters website is here

The two films we talk about in the episode are Bounce Back Boy which is here and Homeward Bound which is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie

Dawn Hartley - Capturing Outstanding Evidence For CQC

Dawn Hartley - Capturing Outstanding Evidence For CQC

November 16, 2018

Where do I start with Dawn? She does so much, which you will hear in this episode...

Dawn Hartley has worked in social care for over 30 years and is the Director and registered manager at Community Support Services in Halifax. She is also the chair of her local registered managers network and over recent years has grown her company to include a Best Practice Training company and started a social enterprise to provide paid employment to the people her company supports. 

I really wanted to know how she fits everything in, leads a team and manages all the different aspects to her job, let alone set out on a mission to achieve "Outstanding".

Dawn is joined by a previous guest Karen Ritson, who appeared in the second series. Karen has been working with Dawn to improve her evidence for CQC and joins the conversation to share more.

LINKS

Community Support Services website is here

Follow CSS on twitter here 

Facebook pages for CSS here, Mixenden Addy here and Pauline Bear Trust here

Best Practice Training website is here

Karen Ritson's website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie