Where do I start with Dawn? She does so much, which you will hear in this episode...

Dawn Hartley has worked in social care for over 30 years and is the Director and registered manager at Community Support Services in Halifax. She is also the chair of her local registered managers network and over recent years has grown her company to include a Best Practice Training company and started a social enterprise to provide paid employment to the people her company supports. 

I really wanted to know how she fits everything in, leads a team and manages all the different aspects to her job, let alone set out on a mission to achieve "Outstanding".

Dawn is joined by a previous guest Karen Ritson, who appeared in the second series. Karen has been working with Dawn to improve her evidence for CQC and joins the conversation to share more.


Community Support Services website is here

Follow CSS on twitter here 

Facebook pages for CSS here, Mixenden Addy here and Pauline Bear Trust here

Best Practice Training website is here

Karen Ritson's website is here

You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?

Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.

Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.

As always, thank you for listening! Sophie